When will I get my rolls/UnPellet etc.?
We do not keep anything pre-made in stock and our products are all
handcrafted to order. We TRY to ship orders within a week after we
receive them. However, sometimes we get a lot more orders at one time
and things get backed up so it is two or even three weeks. We hope
that you can be patient and that it is worth it having products made
right before they are shipped to your door!
How long do these products keep?
Dehydrated
foods generally have a long shelf life. However, since we don't have
lots of equipment to test moisture content and we don't use any
artificial preservatives, we suggest refrigeration of anything that
won't be used within a few days after you receive it.
These rolls look different than the last time I ordered the same type. Why would that be?
Our
foraging rolls are handmade. Sometimes some of the ingredients are in
larger pieces than other times. Sometimes more of some ingredients
show through the wrapper and other times different ones do. Occasionally we have to substitute a similar ingredient, but we will inform you of that unless it is just red quinoa for black quinoa or green lentils for red lentils etc..
Why don't you ship the same day I order like many companies do?
Every once in a while we get an order out that fast. However, we are a
small business and our products are made to order. Nothing is ever
made more than a few days before it is shipped out to you. So the trade
off for getting it so fresh is that it isn't ready all of the time. We
also don't have a shipping department like larger companies do. So it
takes longer, but everyone tells us it is worth the wait.
Why don't you sell a complete diet for my parrot like many of the bigger companies do?
There are many companies that claim to be producing a "complete" diet
for your bird. Some of them have done more research into avian
nutrition than others. They may add a little more calcium to an
African Grey diet, a little more fruit and vegetables to an eclectus
diet, etc. But if you will read the labels, the major company's
pellets are largely made of inexpensive grains. We aren't opposed to
grains but we don't think they should be the main food for a parrot.
We don't know of any parrot that eats primarily grain in the wild.
What we are trying to offer is a variety of products with varied and
diverse ingredients that are nutritious for you parrot. We hope you
will also be feeding lots of fresh foods. Always consult with an avian
vet if you have questions or concerns about your parrot's diet.
Some of my rolls have small cracks in them. Are they supposed to be that way?
In the dehydrating process sometimes the rolls crack. If it is just a hairline crack and the roll still holds together, we consider that to be acceptable and will still ship it. If the roll is actually broken into pieces, that happened in shipping and we will replace them (unless it is the cut rolls in the intro pack, which are supposed to be cut in half and sometimes break the rest of the way). 